Recovery Officer

Namra Finance Ltd. is a reputable financial institution dedicated to fostering economic growth and providing accessible financial solutions to individuals and businesses. We are currentlyseeking a dedicated and proactive Recovery Officer to join our team in Bhilwara, Rajasthan. This is a permanent, full-time position offering a stable career path within a dynamic environment, primarily operating during day shift hours. The role is crucialin maintaining the health of our loan portfolio and ensuring sustainable financial practices.

We are looking for an enthusiastic individual with 0 to 6 months of experience, making this an excellent opportunity for fresh graduates or those at the very beginning of theirprofessional journey. The ideal candidate will possess strong communication and negotiation skills, coupled with excellent interpersonal abilities to engage effectively with customers. A foundational understanding of problem-solving techniques will be essential to navigate various customer situations and find mutually beneficial resolutions. Whilea specific educational background isn't mandated, a relevant qualification demonstrating aptitude for customer-facing roles and financial understanding will be highly regarded.

As a Recovery Officer, your primary responsibility will involve field collection activities, requiring regular travel within Bhilwara to interact directly with customers. You will be tasked with understanding their financial situations, explaining repayment options, and negotiating feasible recovery plans in line with company policies and regulatory guidelines. This will involve diligently following established collection and recovery processes, ensuring allinteractions are documented accurately using mobile applications on a smartphone. You will manage a portfolio of accounts, proactively reaching out to customers to remind them of their obligations, address their concerns, and facilitate timely payments. A key aspect of this role is maintaininga professional and empathetic approach during customer interactions, striving to resolve outstanding dues while preserving positive customer relationships. You will also be responsible for preparing daily reports on collection activities and progress, contributing directly to the company's financial stability and operational efficiency.This is a unique opportunity to build a career in the financial services sector with Namra Finance Ltd., contributing directly to our mission. We offer a competitive salary package ranging from INR 144,000 to INR 216,000 per annum. If you are a motivated individual with a passion for customer service and a drive to achieve results, we encourage you to apply for this vital role.