Recovery Officer

Namra Finance Ltd. is seeking a dedicated and results-oriented Recovery Officer to join our team in Dehradun, Uttarakhand, India. This is a permanent, full-time position where you will play a crucial role in managing and recovering outstanding dues, contributing directly to the financial health and stability of our organization. We are looking for an individual who is committed to upholding our values ofintegrity and customer service while achieving collection targets.

We are looking for candidates with 0.5 to 5.0 years of relevant experience in collections, field recovery, or customer-facing roles within the financial sector. The ideal candidate will possessstrong Communication Skills, Negotiation Skills, and Interpersonal Skills, coupled with a proactive approach to Problem Solving. This role operates on a day shift basis, requiring a full-time presence in our Dehradun office. The annual salary for thisposition ranges from INR 144,000 to INR 216,000, commensurate with experience and qualifications.

As a Recovery Officer, your primary responsibilities will involve engaging directly with customers to facilitate therecovery of overdue payments, ensuring a respectful and professional approach at all times. This will include conducting regular FieldCollection activities, requiring effective Customer Interaction and the ability to clearly explain our Collection Processes and Recovery Processes to customers, addressing their queries and concernswith empathy and clarity. You will be responsible for managing a designated portfolio of accounts, meticulously tracking payment statuses and follow-up actions, and utilizing your proficiency in Smartphone Handling and Mobile App Handling to update records, process payments, and communicate efficientlywith both customers and internal teams. A critical aspect of this role involves applying strong Negotiation Skills to reach mutually agreeable payment solutions, always striving to balance customer needs with the company's recovery objectives, while also demonstrating excellent Problem Solving abilities to addresscustomer concerns and overcome obstacles that may arise during the collection process. You will meticulously document all interactions, collection efforts, and payment arrangements, ensuring strict compliance with company policies, ethical guidelines, and regulatory requirements, and escalating complex or unresolved cases asnecessary to senior management for further action. Your ability to build rapport, maintain a professional demeanor, and manage challenging conversations effectively will be paramount to your success in this results-driven role.

This is an excellent opportunity to grow your career withina supportive and dynamic financial institution. If you are a motivated individual with a passion for customer service and a drive to achieve results, we encourage you to apply. Join Namra Finance Ltd. and make a tangible impact. Apply today.