Recovery Officer

Namra Finance Ltd. is seeking a dedicated and proactive Recovery Officer to join our team in Muzaffarnagar, Uttar Pradesh. This is a permanent, full-time position offering a stable career path within a dynamic financial environment. As a key member of our operations, you will play a crucial role in managing and recovering outstanding dues, contributing directly tothe financial health and sustainability of our organization. This role operates on a day shift basis, requiring a commitment to work from our office and engage directly with our customer base.

We are looking for an enthusiastic individual, ideally with 0 to6 months of experience in a similar field, or a fresh graduate with a strong aptitude for customer interaction and problem-solving. The successful candidate will possess excellent communication and negotiation skills, coupled with a resilient and empathetic approach to customer engagement.A solid understanding of collection and recovery processes, along with proficiency in smartphone and mobile application handling for field operations, is essential. This role offers a competitive annual salary ranging from INR 144,000 to INR 216,000, reflecting our commitment to attracting and retaining top talent.

The core responsibilities of the Recovery Officer will involve extensive field travel within Muzaffarnagar to interact directly with customers regarding their outstanding accounts. You willbe responsible for effectively communicating repayment terms, understanding customer challenges, and negotiating feasible payment plans while adhering strictly to company policies and regulatory guidelines. This includes conducting thorough customer interactions, providing clear explanations of their financial obligations, and actively listening to their concernsto facilitate amicable resolutions. A significant part of your day will involve utilizing mobile applications for real-time data entry, updating customer records, tracking collection progress, and generating necessary reports, ensuring accurate and timely documentation of all recovery efforts. You willalso be tasked with identifying and resolving potential issues that may hinder the recovery process, employing strong problem-solving skills to overcome obstacles and achieve collection targets. Furthermore, maintaining a professional and ethical demeanor throughout all customer engagements is paramount, fostering positive relationshipseven in challenging situations, and ensuring all field collection activities are conducted with integrity and respect.

Join Namra Finance Ltd. and become an integral part of a team dedicated to financial inclusion and responsible lending. We offer a supportive work environment whereyour contributions are valued, and your professional growth is encouraged. If you are a motivated individual with a passion for customer service and a drive to achieve results in a challenging yet rewarding field, we encourage you to apply.