Recovery Officer

Namra Finance Ltd. is seeking a dedicated and results-oriented Recovery Officer to join our team in Amroha, Uttar Pradesh, India. This is a permanent, full-time position, offering a stable career path for individuals committed to financial recovery and customer engagement. As a key member of our operations, you will play a crucial role in managing and recovering outstanding dues, contributing directly to the financial health and stabilityof our organization. We operate on a day shift basis, ensuring a consistent work-life balance for our employees.

We are looking for candidates with 0.5 to 5.0 years of relevant experience in collections or a similarfield. The annual salary for this role ranges from INR 144,000 to INR 216,000, commensurate with experience and demonstrated capabilities. Successful candidates will possess excellent communication and negotiation skills, coupledwith a strong aptitude for field collection and customer interaction. Proficiency in handling smartphones and mobile applications for daily tasks is essential, as is a solid understanding of collection and recovery processes. We value individuals with strong interpersonal skills and a proactive approach to problem-solving, who can work effectively in a work-from-office environment while conducting necessary field visits.

The day-to-day responsibilities of a Recovery Officer are dynamic and require a blend of empathy and assertiveness. You willbe primarily responsible for conducting field visits to customers, engaging in direct and respectful customer interaction to understand their financial situations and discuss overdue payments. A core part of your role will involve utilizing your negotiation skills to secure commitments for repayment, working towards mutuallyagreeable solutions that benefit both the customer and Namra Finance Ltd. You will meticulously follow established collection and recovery processes, ensuring all activities comply with company policies and regulatory guidelines. Accurate documentation of all interactions, payment promises, and collection activities is critical, which will be managed efficiently using a smartphone and our dedicated mobile applications. Furthermore, you will monitor payment schedules, proactively follow up on overdue accounts, and identify and resolve any customer queries or disputes related to their accounts. This role also involvescollaborating with internal teams to escalate complex cases or update customer information, ensuring a seamless recovery process. Your commitment to maintaining a professional and empathetic approach while consistently striving to achieve recovery targets will be paramount to your success.

If you are a motivatedindividual with a passion for problem-solving and a commitment to ethical financial recovery, this is an excellent opportunity to grow your career with Namra Finance Ltd. We offer a supportive environment where your contributions are valued and your professional development is encouraged.Join us in making a tangible impact on our financial operations and customer relationships. Apply today to become our next Recovery Officer.