Recovery Officer

Namra Finance Ltd. is seeking a dedicated and proactive Recovery Officer to join our team in Nagaur, Rajasthan, India. This is a permanent, full-time position offering a stablecareer path for individuals eager to contribute to the financial sector. Working a day shift from our office, you will play a crucial role in managing and facilitating the recovery of outstanding financial obligations, ensuring the health of our loan portfolio.

As aRecovery Officer, you will be at the forefront of our efforts to maintain healthy customer relationships while effectively addressing overdue accounts. This entry-level role is ideal for individuals with 0 to 0.5 years of experience who are looking to builda career in finance and collections. You will be responsible for engaging with customers to understand their situations, explain repayment options, and guide them through the recovery process, all while adhering to ethical and company guidelines. The annual salary for this position rangesfrom INR 144,000 to 216,000, commensurate with experience and performance.

Your day-to-day responsibilities will primarily involve extensive Field Collection activities, requiring regular Field Travel withinNagaur and its surrounding areas to meet with customers directly. You will utilize your strong Communication Skills to engage with clients, clearly explain their outstanding dues, and discuss viable repayment solutions. A key aspect of your role will be applying effective Negotiation Skillsto establish mutually agreeable payment plans, ensuring compliance with established Collection & Recovery Processes. Furthermore, you will be expected to efficiently manage customer interactions and update records using a smartphone, demonstrating proficiency in Smartphone Handling and Mobile Application Handling for real-time dataentry and reporting. Developing and maintaining positive customer relationships will be crucial, leveraging your Interpersonal Skills to build trust and resolve issues. You will also apply Problem Solving abilities to address customer concerns, overcome objections, and navigate complex financial situations, alwaysstriving for a fair and compliant resolution. This role demands a proactive approach to follow up on commitments and ensure timely recovery, contributing directly to the company's financial stability.

We are looking for an enthusiastic individual with 0 to 0.5 years of experience, including fresh graduates, who possess a strong work ethic and a commitment to ethical practices. Essential requirements include excellent Communication Skills, both verbal and written, and proven Negotiation Skills. Candidates must be proficient in Field Collection techniques, possess a solid understanding of Collection & Recovery Processes, and be comfortable with Smartphone Handling and Mobile Application Handling for daily operational tasks. Strong Interpersonal Skills and Problem Solving capabilities are vital for success in this role, alongside a willingness to undertake regularField Travel. If you are a driven individual ready to embark on a rewarding career in financial recovery, we encourage you to apply.