Customer Support Executive (CSE)

Aiviue is actively seeking dedicated and enthusiastic individuals to join our team as Customer Support Executives (CSEs). This is an excellent opportunity for professionals with 1.0 to 3.0 yearsof experience who are eager to contribute to a dynamic work environment. Based in Bengaluru Urban, Karnataka, India, this role requires a full-time commitment to working from our office premises during day shifts. We are offering a contract / fixed-term employment arrangement for this position, providing a structured pathway for career growth in customer service.

We are looking for candidates who possess exceptional communication skills, both verbal and written, enabling them to articulate solutions clearly and empathetically. A strong aptitudefor teamwork is crucial, as you will collaborate closely with colleagues to ensure seamless customer experiences. Ideal applicants will demonstrate relevant domain knowledge in customer service principles, coupled with robust problem-solving abilities to address diverse customer inquiries effectively. Your capacity to listenactively, show patience, and maintain a positive attitude under pressure will be key to your success in this role.

As a Customer Support Executive, your primary responsibility will involve managing incoming customer inquiries across various channels, including phone, email, andchat, ensuring a prompt and professional response. You will be tasked with providing accurate, valid, and comprehensive information to customers by utilizing appropriate methods and tools, guiding them through product features, and troubleshooting steps when necessary. A significant part of yourday will involve resolving product or service-related problems by meticulously clarifying the customer's complaint, determining the root cause of the issue, and then selecting and explaining the most effective solution. This will often require expediting corrections or adjustments and diligentlyfollowing up to ensure complete resolution and customer satisfaction. Furthermore, you will be expected to maintain detailed and accurate records of all customer interactions, transactions, comments, and complaints within our systems, contributing to our knowledge base. Collaboration with internal teams willbe essential for escalating complex issues that require specialized attention, ensuring timely and effective resolution while adhering strictly to company policies and procedures, including data privacy and security protocols.

This contract / fixed-term role offers a competitive annual salary ranging from INR15,000 to 25,000, commensurate with your experience and skills. We are looking to fill two immediate openings for this vital position within our customer service team. If you are a proactive individual passionateabout delivering outstanding customer support and thrive in a collaborative office environment, we encourage you to apply. Join Aiviue and help us build lasting relationships with our customers.