Recovery Officer

Namra Finance Ltd. is seeking a dedicated and proactive Recovery Officer to join our team in Bijnor, Uttar Pradesh, India. This is a permanent, full-time position crucial to our operations, focusing onmaintaining healthy financial relationships with our customers. As a Recovery Officer, you will play a vital role in our commitment to responsible lending and customer support, ensuring timely recovery of outstanding dues while upholding our values of integrity and empathy. We are looking foran individual who is ready to make a significant impact in a dynamic and supportive environment.

This entry-level opportunity is ideal for individuals with up to six months of experience, including recent graduates eager to start their career in the financial services sector. The role offers a competitive annual salary ranging from INR 144,000 to INR 216,000. You will be based at our office in Bijnor, working a consistent day shift, which provides a stable and predictable work schedule. We value a strong work ethic and a commitment to learning, offering a platform for professional growth within our organization.

The core responsibilities of a Recovery Officer involve actively managing and executing field collection activitiesfor overdue accounts within your assigned territory. You will be responsible for engaging professionally and empathetically with customers to understand their financial situations, providing guidance, and negotiating viable repayment plans that align with company policies and customer capabilities. This includes conducting regular fieldtravel within Bijnor to meet customers face-to-face, building rapport, and resolving payment-related issues effectively. A significant part of your role will involve adhering strictly to established collection and recovery processes, ensuring all interactions are documented accuratelyand ethically. You will utilize mobile applications and smartphones for efficient route planning, real-time data recording of customer interactions, and seamless communication with the office. Furthermore, you will be expected to address customer queries and concerns with a problem-solvingmindset, offering appropriate solutions while maintaining a high level of customer satisfaction and compliance. Your daily tasks will also include preparing and submitting regular reports on collection efforts, progress, and any challenges encountered, contributing directly to the financial health and operational efficiency ofNamra Finance Ltd.

To succeed in this role, you should possess excellent Communication Skills and strong Negotiation Skills, coupled with a solid understanding of Field Collection techniques and Customer Interaction best practices. Familiarity with Collection & Recovery Processes is beneficial, and proficiency in Smartphone Handling and Mobile Application Handling is essential for daily operations. We are looking for individuals with strong Interpersonal Skills, a proactive approach to Problem Solving, and the willingness to undertake regular Field Travel. A high school diploma or equivalentis generally expected, along with a strong sense of ethics and accountability. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing financial institution, we encourage you to apply.