Recovery Officer

Namra Finance Ltd., a growing financial institution committed to fostering economic growth and stability, is seeking a dedicated and proactive Recovery Officer to join our team in Kaithal, Haryana. This is a permanent, full-time position, offering a stable career path for individuals who thrive in a dynamic, office-based environment during day shifts. As a Recovery Officer, you will play a crucial role in maintaining the financial health of our organization by effectively managing and recoveringoutstanding dues, contributing directly to our mission of responsible lending and financial inclusion.

We are looking for an individual with 0.5 to 5.0 years of relevant experience, ready to take on the challenge of this vital role.The successful candidate will be offered an annual salary ranging from INR 144,000 to 216,000, commensurate with their experience and capabilities. This position requires a blend of strong interpersonal skills, amethodical approach to problem-solving, and a commitment to ethical practices in all customer interactions. We value candidates who possess excellent communication and negotiation skills, coupled with a solid understanding of collection and recovery processes.

Your primary responsibilities will involve engagingdirectly with customers to facilitate the recovery of overdue payments. This will include conducting FieldCollection visits to customer locations, understanding their situations, and explaining repayment options clearly and empathetically. You will be responsible for meticulously following established Collection Processes and Recovery Processes, ensuring all actions comply with company policies and regulatory guidelines. A significant part of your role will involve effective Customer Interaction, where you will utilize your strong Communication Skills to build rapport and your Negotiation Skills to agree upon feasible repayment plans. Furthermore, youwill be expected to efficiently manage and update customer information using digital tools, requiring proficiency in Smartphone Handling and Mobile App Handling for real-time data entry and reporting. You will also apply your Problem Solving abilities to address customer concerns and overcome obstacles torecovery, always maintaining a professional and respectful demeanor.

To excel in this role, you should possess a strong sense of responsibility, resilience, and the ability to work independently while also being a collaborative team player. Exceptional Interpersonal Skills are paramountfor building trust and achieving positive outcomes. If you are a results-oriented individual with a commitment to ethical practices and a desire to make a tangible impact within a reputable financial institution, we encourage you to apply. Join Namra Finance Ltd.and contribute to our success.