Recovery Officer

Namra Finance Ltd. is actively seeking a dedicated and results-oriented Recovery Officer to join our team in Ahmadabad(Bopal ,Dholka, Vadaj), Gujarat, India. This is a permanent, full-time position offeringa crucial role in our financial health and customer relationship management. We are looking for a proactive individual who can effectively manage and recover outstanding dues while upholding the highest professional standards and ethical practices.

We are seeking candidates with at least 0.5 years of relevant experience in collections or customer-facing roles, who are prepared to work a dedicated day shift. The annual salary for this permanent, full-time position ranges competitively from INR 144,000 to216,000. Ideal applicants will demonstrate exceptional communication and negotiation skills, coupled with strong interpersonal abilities that foster positive customer interaction. A keen aptitude for problem-solving and a solid understanding of collection and recovery processes are crucial.Furthermore, proficiency in handling smartphones and mobile applications for efficient field operations is a key requirement, ensuring seamless data management and reporting.

As a Recovery Officer, your primary responsibilities will involve extensive field travel within Ahmadabad and its surrounding areas toengage directly with customers regarding their outstanding payments. You will be tasked with implementing effective field collection strategies, meticulously following established collection and recovery processes to ensure the timely and successful recovery of dues while upholding the company's reputation. This includes conducting face-to-face customer interactions, actively listening to understand their financial situations, and skillfully negotiating repayment plans that are mutually agreeable and sustainable for both the customer and Namra Finance Ltd. You will be expected to efficiently utilize mobile applications on your smartphoneto record interactions, update collection statuses in real-time, and manage your daily route, ensuring all data is accurately captured and reported in compliance with company standards. Furthermore, you will apply strong problem-solving skills to address customer concerns, overcomeobstacles to recovery, and provide guidance, always maintaining a professional, empathetic, and compliant approach while adhering to company policies and regulatory guidelines. Your proactive efforts are vital in minimizing financial risk, improving portfolio health, and contributing to the overall stability andgrowth of Namra Finance Ltd.

This is an excellent opportunity for an individual passionate about making a tangible impact in the financial services sector and contributing to a reputable organization. Join Namra Finance Ltd. and play a significant role in our missionof responsible financial management and customer support. If you are a results-oriented professional with a commitment to ethical recovery practices, we encourage you to apply today.