Recovery Officer

Namra Finance Ltd. is actively seeking a diligent and customer-focused Recovery Officer to join our team in Madhubani, Bihar, India. This is a permanent, full-time position requiring a commitment to working from our office premises. As a Recovery Officer, you will play a pivotal role in maintaining the financial health of our organization by managing overdue accounts, while alsoupholding our commitment to respectful and effective customer engagement. Your efforts will directly contribute to our operational efficiency and the sustainability of our financial services within the community.

We are looking for an individual with 0.5 to 5.0 yearsof relevant experience in collections or a similar field. The successful candidate will work a day shift, contributing to our team during standard business hours. This role offers a competitive annual salary ranging from INR 144,000 to INR216,000, commensurate with experience and demonstrated capabilities. We seek someone with excellent communication and interpersonal skills, a proactive approach to problem-solving, and a strong aptitude for negotiation, all essential for navigating sensitive customer interactionseffectively.

The core responsibilities of the Recovery Officer involve conducting field visits to customers to discuss overdue payments and facilitate their resolution. You will engage in empathetic and professional customer interaction, actively listening to understand their financial situations and challenges. A keyaspect of this role is applying strong negotiation skills to establish realistic and mutually agreeable repayment plans, ensuring adherence to company policies and regulatory guidelines. You will be responsible for efficiently managing collection processes and recovery processes, utilizing modern tools such as smartphone handling andmobile app handling to accurately record all interactions, update customer information, and track progress in real-time. This includes documenting payment commitments, follow-up schedules, and any specific customer concerns. Furthermore, you will be expected to identify and addresspotential issues proactively, employing robust problem-solving skills to overcome obstacles in the recovery process. Maintaining meticulous records, preparing regular reports on collection status, and collaborating closely with internal teams to resolve complex cases are also integral parts of the day-to-day duties. Your ability to manage a portfolio of accounts effectively, ensuring timely follow-ups and consistent communication, will be crucial for success in this role.

Joining Namra Finance Ltd. means becoming part of a growing organization dedicated tofinancial inclusion and customer support. We offer a stable work environment where your contributions are valued, and you have the opportunity to develop your professional skills. If you are a motivated individual with a strong sense of responsibility, excellent field collection abilities, anda commitment to ethical practices, we encourage you to apply. We look forward to welcoming a dedicated professional to our team.