ATM-Operators - Wagholi

About Company

Clear Secured Services Limited

Position Overview

Responsible for performingwithdrawal, loading and FLM call resolution to ensure fulfillment of SLA

Main Responsibilities

OPERATIONAL

ATM

• Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader
• Pick-up cash based on bank wise indent and denomination
• Prepare cash receipt and take approval from Route Leader
• Complete allocated site visits for loading or EOD on daily basis
• Resolve the FLM (First Level Maintenance) issues within TAT
• Punch all the required entries in Android device timely and accurately such as - withdrawal, loading, EOD, FLM
• Punch the counter entry in CBS and submit the same to Route Leader
• Inform Route Leader in case of any issue and enter the same in Android device
• Submit the return cash to vault, in cases when loading could not happen due to unavoidable circumstances
• Prepare CBR (Cash Balance Report) when mandatory as per SLA (e.g. for HDFC bank) and submit to Route Leader
• Coordinate with the Reports team, as required, for mandatory customer reports

CIT

• Collection of CIT bags, scratch cards, seal from Route Leader
• Enter all CIT pick-up related updates in Android
• Pick-up cash from beat customers
• Deposit the cash in bank for same day pick up or in the vault for next day
• Handover the deposit slip for next day basis SLA
• Coordinate with the customers for cash availability for cash pick-up

Job Requirements & Qualification

QUALIFICATION

12th pass required

EXPERIENCE

Total experience of 2+ years in similar kind of role

Additional Details

INTERNAL

• Call Center – for FLMs