Route Leader - Saki Vihar

About Company

Clear Secured Services Limited

Position Overview

Responsible for preparation and allocation of resources for route operations to ensure smooth service delivery and fulfillment of SLA

Main Responsibilities

STRATEGIC

• Ensure preparation of daily route sheet and route prioritization for operations

OPERATIONAL

• Prepare Indent for hand-over to ATM/CIT operators for daily route operations
• Prepare, allocate and replace resources for withdrawal and dispatch route
• Allocate android to custodians
• Check loading performance by coordinating with the Reports team
• Share the customer report with the bank at the end of day
• Manage escalations related to ATM and CIT and coordinate with FLM coordinators for closure of the issues
• Support recon team by responding to internal recon related queries
• Check and validate the daily route plan at the end of day
• Perform the debriefing of the route with ATM/CIT operators
• Ensure proper cash processing, in the case of night duty
• Monitor CBR submission
• Monitor skip loading report
• Prepare monthly Operations MIS for the routes
• Assist Branch Manager in preparation of feasibility report for new operations
• Coordinate with bank / MSP officials for external audits
• Coordinate with CVOs for internal audits

FINANCIAL

• Manage petty cash related to route operations and coordinate with Accounts team for the same

PEOPLE

• Manage a team of ATM/CIT operators by leading and coaching to engage and motivate them towards consistently achieving customer service goals

Job Requirements & Qualification

QUALIFICATION

12th pass required, college degree in any specialization preferred

EXPERIENCE

Total experience of 3+ years in similar kind of role with accountability of one branch or equivalent etc.

EXTERNAL

• Clients – Banks / MSPs’ CRA managing equivalent, auditors

INTERNAL

• Accounts – for petty cash
• Business Development – for feasibility study and customer query resolution
• Audit – for internal audits
• Recon – for recon cases investigation and resolution

Additional Details

Other