Field Officer

Namra Finance Ltd. is dedicated to fostering financial inclusion and empowering communities through accessible financial services. We are currently seeking a motivated and dynamic individual to join our team as a Field Officer, a pivotal role in expandingour reach and serving our valued customers. This permanent, full-time position is based in Darbhanga, Bihar, offering a unique opportunity to contribute directly to the economic growth of the region.

As a Field Officer, you will beat the forefront of our operations, acting as the primary point of contact between Namra Finance Ltd. and our clients. This role is ideal for individuals with 0 to 5 years of experience who possess a strong drive to succeed and apassion for community engagement. We offer a competitive annual salary ranging from INR 144,000 to INR 216,000, reflecting your commitment and contribution. We are looking for someone who is eager tolearn, grow, and make a tangible difference in the lives of our customers.

Your daily responsibilities will involve a comprehensive range of activities crucial to our business success and customer satisfaction. You will be instrumental in customer acquisition and business sourcing, actively identifying and engaging potential clients within your assigned territory to expand our customer base and introduce them to our diverse financial products. A key part of your role will be conducting thorough KYC verification processes, ensuring compliance and accuracy in all client documentation. Furthermore, you will manage the efficient and timely loan disbursement process, guiding clients through each step and ensuring they understand the terms and conditions. Equally important is your responsibility for loan collection, where you will build strong relationships with clients to facilitate timely repayments andprovide support for any queries they may have. This will require excellent communication and interpersonal skills to build trust and rapport, alongside proficiency in smartphone usage and mobile application handling for efficient data entry, transaction processing, and record keeping while operating from our Darbhanga office base.

To excel in this role, you should possess strong communication and interpersonal skills, enabling you to connect effectively with a diverse range of individuals. The ability to build and maintain positive relationships is paramount, as is a customer-centric approach to all interactions. Candidates must be comfortable with extensive local travel within Darbhanga and its surrounding areas, utilizing mobile applications for daily operations. A basic understanding of financial services or a keen interest in learning is beneficial. This isa day shift position, offering a stable work-life balance. If you are a proactive individual with a commitment to service and growth, we encourage you to apply and become a vital part of the Namra Finance Ltd. team.