Recovery Officer

Namra Finance Ltd. is seeking a dedicated and proactive Recovery Officer to join our team in Banswara, Rajasthan. This is a permanent, full-time, work-from-office position, offering a vital role in our financial operationsand community engagement. We are looking for an individual who is ready to contribute to our mission of responsible financial recovery and customer support.

We are looking for an individual with 0.5 to 5.0 years of relevant experience, readyto contribute to our day shift operations. The annual salary for this role ranges from INR 144,000 to INR 216,000, reflecting our commitment to attracting skilled professionals who can make a tangibledifference. This is an excellent opportunity for someone looking to grow their career in financial recovery within a supportive environment.

As a Recovery Officer, you will be primarily responsible for managing and executing field collection activities, engaging directly with customers to facilitate therecovery of outstanding dues. Your daily tasks will involve visiting customer locations, explaining collection processes and recovery processes clearly, and actively listening to customer concerns to find amicable solutions. You will utilize your strong communication skills and negotiation skills to discuss payment plans, resolve disputes, and ensure timely repayments, all while maintaining a professional and empathetic approach during every customer interaction. A key aspect of this role involves efficient smartphone handling and mobile app handling for recording collection details, updating customer information, and generating reports inreal-time, ensuring accuracy and compliance. You will be expected to identify potential issues, apply problem-solving techniques to overcome obstacles in the recovery process, and collaborate effectively with internal teams to streamline operations, always adhering to company policies and regulatoryguidelines. This role demands excellent interpersonal skills to build rapport and trust, ensuring a positive experience even in challenging situations, ultimately contributing to the financial health of our organization through diligent and ethical recovery efforts.

To succeed in this role, candidates mustpossess strong communication skills, excellent negotiation skills, and proven experience in field collection and recovery processes. Proficiency in smartphone and mobile app handling for efficient data entry and reporting is essential. We value individuals with strong interpersonal skills, a proactive approach to problem-solving, and a commitment to maintaining high ethical standards in all customer interactions. A keen understanding of collection best practices and a customer-centric mindset are crucial. If you are a results-oriented individual with a commitment to ethical practices and customersatisfaction, and are ready to make a significant impact, we encourage you to apply for this exciting opportunity.