Recovery Officer

Namra Finance Ltd. is seeking a dedicated and proactive Recovery Officer to join our team in Chittorgarh, Rajasthan, India. This is a permanent, full-time position, requiring a commitment to working from our officeduring day shift hours. As a crucial member of our operations, you will play a vital role in managing and recovering outstanding dues, contributing directly to the financial health and stability of our organization. We are looking for an individual who is ready tomake an immediate impact and grow with a forward-thinking financial institution.

This entry-level opportunity is ideal for candidates with 0 to 6 months of experience, offering a competitive salary range of INR 144,000 to 216,000 per annum. We are looking for individuals with strong communication and interpersonal skills, a natural aptitude for negotiation, and a proactive approach to problem-solving. A fundamental requirement includes proficiency in handling smartphonesand mobile applications, as these tools are integral to our field operations. The role demands a professional who is comfortable with field travel and direct customer interaction, ensuring efficient and respectful engagement.

The core responsibilities of the Recovery Officer involve actively engagingin field collection activities to recover outstanding payments from customers. This will require you to travel extensively within Chittorgarh and its surrounding areas, directly interacting with customers to understand their situations and negotiate viable repayment solutions. You will be responsible for meticulously followingestablished collection and recovery processes, ensuring all interactions are conducted with professionalism and adherence to company policies and regulatory guidelines. A significant part of your day will involve utilizing mobile applications on a smartphone to accurately record customer interactions, update payment statuses, and trackyour progress, making efficient smartphone handling a key skill. Furthermore, you will employ your strong communication skills to clearly explain payment terms and consequences, while leveraging your negotiation skills to reach mutually agreeable resolutions. Problem-solving will be essential as you encounterdiverse customer circumstances, requiring you to think critically and offer appropriate solutions. Maintaining positive customer relationships, even during challenging recovery discussions, is paramount, underscoring the importance of excellent interpersonal skills. You will also be tasked with preparing daily reports oncollection activities and outcomes, contributing to the overall efficiency of the recovery department.

We are searching for a highly motivated individual who is eager to learn, possesses a strong ethical compass, and is committed to delivering results while upholding the highest standards ofcustomer service. If you are a proactive team player with a passion for financial recovery and a desire to contribute to a reputable organization, Namra Finance Ltd. offers a dynamic environment for your professional growth. Join us in our mission to ensure responsiblefinancial practices and support our community. Apply today to embark on a rewarding career journey with Namra Finance Ltd.