Recovery Officer

Namra FinanceLtd., a reputable financial institution committed to fostering economic well-being, is seeking a dedicated and proactive Recovery Officer to join our team in Dhule, Maharashtra. This is a permanent, full-time position offering a stable career path within aprofessional office environment, operating on a day shift schedule. As a Recovery Officer, you will play a crucial role in managing and facilitating the recovery of outstanding dues, contributing directly to the financial health and operational efficiency of the company. This entry-level opportunity is ideal for individuals eager to embark on a career in financial services and make a tangible impact.

We are looking for an individual with minimal experience, ideally between 0 to 0.5 years, who possesses a strong foundationin essential professional competencies. Successful candidates will demonstrate excellent Communication Skills, enabling clear and empathetic interactions with customers, alongside robust Negotiation Skills to facilitate mutually agreeable repayment solutions. A keen understanding of Collection & Recovery Processes is vital, ensuring all activities comply withethical standards and company policies. Furthermore, proficiency in Smartphone Handling and Mobile Application Handling is essential for efficient field operations and data management. Strong Interpersonal Skills and a proactive approach to Problem Solving will be key to navigating diverse customer situations effectively.The core responsibilities of the Recovery Officer involve extensive Field Travel within the Dhule region to engage directly with customers regarding their outstanding accounts. You will be responsible for conducting professional Customer Interaction, explaining repayment terms, and addressing any queries or concerns theymay have. A significant part of your role will involve Field Collection, where you will collect payments and ensure all transactions are accurately recorded using designated mobile applications on your smartphone. You will meticulously follow established Collection & Recovery Processes, maintaining detailed records ofall interactions and payment statuses. This includes updating customer information, documenting collection efforts, and escalating complex cases to senior management when necessary. Utilizing your Negotiation Skills, you will work with customers to establish realistic payment plans, always striving for amicable resolutions whileadhering to company guidelines. Your ability to apply Problem Solving techniques will be crucial in overcoming challenges and finding effective solutions for both the customer and the company. You will also be expected to provide regular reports on collection activities and progress, contributing to theoverall recovery strategy of Namra Finance Ltd.

Namra Finance Ltd. offers a competitive annual salary ranging from INR 144,000 to INR 216,000, commensurate with your experience and performance. This role provides an excellent opportunity for professional development and growth within the financial sector, allowing you to build valuable skills and contribute to a dynamic team. If you are a motivated individual with a commitment to ethical practices and a desire to excel ina challenging yet rewarding environment, we encourage you to apply. Join us in our mission to empower financial stability for our customers.