Recovery Officer

Namra Finance Ltd. is seeking a dedicated and results-oriented Recovery Officer to join our team in Bhojpur, Bihar, India. This is a permanent, full-time position requiring acommitment to working from our office, with significant field engagement. As a Recovery Officer, you will play a critical role in maintaining the financial health of our organization by effectively managing and recovering outstanding dues, while upholding our commitment to fair and respectful customer interactions. We are looking for an individual who can balance empathy with assertiveness to achieve positive outcomes for both our customers and the company.

We are looking for candidates with 0.5 to 5.0 years of relevant experience, readyto contribute to our mission during day shift hours. The ideal candidate will possess exceptional communication and negotiation skills, coupled with a strong understanding of collection and recovery processes. You should be proactive, highly organized, and capable of independent work in a field-basedenvironment. Your ability to interact effectively with diverse customers, solve problems efficiently, and utilize modern tools will be key to your success in this vital role.

Your day-to-day responsibilities will involve actively engaging with customers to facilitate the recovery ofoverdue payments. This will include conducting regular field visits to connect directly with clients, understanding their financial situations, and collaboratively working towards sustainable repayment solutions. You will be responsible for applying established collection and recovery processes, ensuring all interactions comply with company policies andregulatory guidelines. A significant part of your role will involve utilizing smartphone and mobile app handling skills for efficient data entry, updating customer records, and tracking recovery progress in real-time. You will employ strong negotiation skills to discuss payment plans, addresscustomer concerns, and resolve disputes, always striving for mutually beneficial agreements. Furthermore, you will be expected to maintain meticulous records of all communications and transactions, provide clear and concise updates to management, and contribute to the overall efficiency of our collection effortsthrough diligent follow-up and problem-solving.

To excel in this role, you must possess excellent Communication Skills, strong Negotiation Skills, and proven experience in Field Collection and Customer Interaction. A solid understanding of Collection Processes and Recovery Processes isessential, alongside proficiency in Smartphone Handling and Mobile App Handling for daily operations. We also value strong Interpersonal Skills and a proactive approach to Problem Solving. This full-time position offers a competitive salary range of INR 144,000 to216,000 per annum. If you are a motivated individual with a passion for customer service and financial recovery, we encourage you to apply.